TERMS & CONDITIONS

 

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1. About us

 

 

Swiss Flavor Box offers carefully curated Swiss snack boxes, hand-packed in Switzerland and shipped worldwide.

 

 

2. Order confirmation

 

 

Your order is confirmed once payment has been completed and you receive your confirmation email.

 

 

3. Secure payment

 

 

We offer safe and encrypted checkout with trusted payment providers including Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay and Diners Club.

 

 

4. Processing time

 

 

All orders are prepared and shipped within 1–2 business days.

 

 

5. Shipping & delivery

 

 

Estimated delivery times:

EU: 7–14 business days

Worldwide: 8–16 business days

Delivery times are estimates and may vary due to customs or local postal services.

Import duties and taxes are the responsibility of the customer.

 

 

6. Cancellations

 

 

Orders may be cancelled within 24 hours, as long as they have not yet been shipped.

 

 

7. Food safety

 

 

As our products are food items, returns are not possible. If there is any problem with your order, we will always provide a suitable solution – please see our Refund & Replacement Policy.

 

 

8. Shipping information

 

 

Please ensure that your shipping address is correct. We are unable to replace or refund orders that cannot be delivered due to incorrect address details.

 

 

9. Delivery delays

 

 

We do our best to ensure fast delivery, but we are not responsible for delays caused by customs or local postal services.